Home > Terms & Conditions

Terms & Conditions

H & C accepts Visa, Master Card, American Express and Discover
Orders may also be paid by personal or corporate check. Orders will not be shipped until the funds have cleared the bank.
Purchase Orders are accepted by all Federal, State, and municipal agencies and organizations. This includes all public school systems.
Private companies and organizations are welcome to apply for open account by calling or emailing H & C for a credit application.

All orders placed before 1:00 p.m. EST are processed within 24 hours and will typically ship in 1-2 days.
All overnight air, 2 day air, and 3 day express orders received before 1:00 p.m. EST are processed and shipped the same day. Unless the item is not in stock in which case you will be notified within one hour of placing your order.
Please note that we try and provide tracking numbers for all Overnight, 2 Day Air, and 3 Day orders. Do to the fact that we do ship some products directly from the manufacturer we are not able to always provide tracking numbers for ground shipments. Please allow 5-7 days for your product to arrive.

H & C must be notified within 30 days of delivery of any returns or exchanges.
H & C must be notified prior to any returns and a RGA number must be issued prior to returning any products.
Customer is responsible for any freight charges for any returns that are not warranty related.
All warranty related returns will be replaced at no charge to the customer.
All returns must be packed in the original manufacturers packaging materials, new and unused and must include all of the relevant literature.
Returns that are not exchanged for other products may incur a 20% restocking charge.
Used equipment can not be returned under any circumstances.

H & C ships all international orders via Fedex, UPS, Bax Global, or through customers' freight carrier of choice.
Please contact H & C for freight quotations.
H & C does not accept credit card payments for companies that do not have a presence inside the United States.